What’s The Process of an IEPF Claim? A Guide to the Steps

What’s The Process of an IEPF Claim? A Guide to the Steps

28, May 2024

The Investor Education and Protection Fund (IEPF) is an initiative by the Indian government to protect investors' interests. The IEPF refund process enables investors to reclaim unclaimed dividends, matured deposits, and other similar amounts. If you are an investor with unclaimed funds held by a company, you can recover these amounts through the IEPF by following a detailed, step-by-step process. In this blog, we will guide you through the IEPF refund process, highlighting the importance of claiming your unclaimed dividends and outlining the steps involved in making an IEPF claim.

What is IEPF?

IEPF, or the Investor Education and Protection Fund, is a fund created by the Government of India to enhance investor knowledge and protect their interests. Its main objective is to manage unclaimed dividends, matured deposits, and unclaimed shares to benefit investors. The Ministry of Corporate Affairs (MCA) created the IEPF under Section 205C of the Companies Act, 1956. Later, the IEPF Authority was set up under Section 125(5) of the Companies Act, 2013 to manage and oversee the fund.

Key points about IEPF:

- Unclaimed Dividends and Deposits: The IEPF manages unclaimed dividends and matured deposits that companies and other entities transfer in accordance with the Ministry of Corporate Affairs (MCA) regulations.

- Unclaimed Shares: Shares whose dividends or sale proceeds remain unclaimed for a specified period are also transferred to the IEPF.

- Investor Education: A portion of the fund is allocated for investor education and awareness programs, aiming to educate investors about financial markets, investment opportunities, and their rights.

- Protection of Investor Interests: The IEPF serves to protect investor interests by ensuring that unclaimed funds benefit the investors rather than being retained by companies.

- IEPF Authority: The Ministry of Corporate Affairs oversees the IEPF through the IEPF Authority, which is responsible for managing the fund and enforcing regulations related to the transfer of unclaimed amounts.

IEPF & Unclaimed Dividends

Unclaimed dividends are dividends that shareholders have not claimed within a specified period. Companies must transfer these unclaimed dividends to the IEPF after 7 years from the declaration date. Similarly, for fixed deposits, bonds, or other investments, any interest or maturity amounts that remain unclaimed for 7 consecutive years are also transferred to the IEPF. The IEPF manages these unclaimed amounts and is responsible for refunding them to their rightful owners.

Why Unclaimed Shares and Dividends Go to IEPF

According to Section 124(5) of the Companies Act of 2013, any dividend that remains unclaimed for seven consecutive years must be transferred to the IEPF. Similarly, per Section 124(6) of the same act, any shares for which dividends have not been claimed for 7 or more consecutive years are also required to be transferred to the IEPF.

Importance of Recovering Unclaimed Dividends

Recovering unclaimed dividends is crucial for investors for several reasons. Firstly, it represents their rightful earnings from their investments in a company. Secondly, only by claiming these dividends can investors benefit from potential interest earnings. Once dividends are transferred to the IEPF, the interest accrued on these amounts is typically lower than that on regular investments. Lastly, timely claiming of dividends helps prevent potential fraud related to unclaimed funds.

What is IEPF Form-5?

Form IEPF-5 is used for the refund process of unclaimed shares and dividends transferred to the IEPF. If dividends declared by companies remain unclaimed for a certain period, or if shares are transferred to the IEPF due to lack of communication from shareholders, investors can claim their unclaimed amounts or shares by submitting Form IEPF-5.

IEPF Claim Process

The IEPF claim process is straightforward and enables investors to recover their unclaimed amounts. This process can only be initiated after 7 years have passed since the dividend was declared or the deposit matured. There are several advantages to claiming unclaimed dividends through the IEPF refund process. At first, the process is hassle-free and does not require any intermediaries. Secondly, it is cost-effective, as there are no fees for claiming the refund. Lastly, it ensures that investors receive their rightful amounts promptly.

How to Recover Shares from IEPF - The Steps:

1. Obtain an Entitlement Letter: Ensure that the company has issued an entitlement letter before you claim shares from the IEPF.

2. Submit Form Online: Fill out the required form online on the official MCA website, including all relevant details, and submit it.

3. Receive SRN Number: After submission, you will receive an SRN number to track the status of your claim.

4. Send Form to Nodal Officer: Submit the same form along with all supporting documents to the Nodal Officer to initiate the IEPF claim verification process.

5. Company Verification Report: The company must provide the IEPF Authority with a verification report, indicating approval or denial of the claim, within 15 days of receiving the claim form.

6. IEPF Authority Approval: The IEPF Authority will verify the claimant's eligibility and the company’s verification report. If approved, a sanction order will be issued, and the shares will be credited to the claimant’s Demat account within 60 days of the company's submission of the verification report to the IEPF Authorities.

Documents Required to File an IEPF Claim

1. Identification: Self-attested copies of your PAN and Aadhaar cards.

2. Bank Details: A cancelled cheque leaf.

3. Demat Account Verification: A client master list for the Demat account, verified by both the Depository Participant (DP) and the claimant.

4. Submission Proof: Self-attestation of the SRN acknowledgment.

5. Indemnity Bond: A self-attested indemnity bond, witnessed by others.

6. Receipt: An advance stamped receipt with a revenue stamp, self-attested by the claimant and signed by witnesses.

7. Proof of Entitlement: A letter from the registrar and transfer agent, approved by the nodal officer.

8. Ownership Proof: Original share and investment certificates (if held in physical form) or a copy of the transaction statement (if held in Demat form). If original share certificates are lost, include documents submitted to the RTA for issuing duplicate shares.

9. For Foreigners and NRIs: Copy of passport and OCI/PIO card.

10. Additional Documentation: Any additional documents provided to the company for changes such as name, address, signature, or for issuing duplicate shares, etc.

Common Mistakes in the IEPF Process

Here are typical errors made when submitting an IEPF Form-5:

1. Mismatch in Applicant's Name: The name entered does not match the name in the PAN database.

2. Mismatch in Date of Birth: The date of birth entered does not match the date in the PAN database.

3. Unvalidated PAN Number: The PAN number has not been validated.

4. Incorrect Aadhaar Number: The Aadhaar number entered is incorrect.

5. Incorrect Passport or OCI/PIO Information: For foreign citizens, incorrect passport or OCI/PIO card details are provided.

6. Incorrect Application of Rule 7: Rule 7 of the IEPF Rules is incorrectly applied. If the original shareholder has passed away, it should be marked “Yes.”

7. Incorrect Rule 7 Selection for Name Deletion: In cases of name deletion, incorrectly marking Rule 7 as “Yes.” The death of a joint holder in a joint holding only results in a “Name deletion” and does not fall under IEPF Rule 7.

8. Incorrect Beneficiary Information: Incorrect information about the beneficiary or the deceased original security holder is provided.

9. Incorrect Folio Numbers: Incorrect folio numbers or multiple folios are entered incorrectly.

10. Incorrect Share Count: The total number of shares is entered incorrectly.

11. Incorrect Dividend Information: Incorrect dividend details that were transferred to the IEPF are provided.

12. Incorrect Bank or Demat Details: Incorrect bank account or Demat account details are entered. The bank account linked to the Demat account is the one that matters.

13. Incorrect or Missing Attachments: Incorrect attachments are provided, or mandatory attachments are missing.

The IEPF refund process facilitates the return of unclaimed amounts to investors. By following the outlined steps, you can successfully claim your refund from the IEPF. It's crucial to remember that the IEPF claim process is time-sensitive, so you must file your claim within the designated time frame. As an investor, regularly monitoring your investments and promptly claiming any refunds is essential to avoid losing your hard-earned money. To assist with this process, Share Samadhan, India's largest unclaimed investment retrieval advisory, can be an invaluable resource. Share Samadhan specializes in helping investors recover their unclaimed investments, providing expert guidance and support throughout the IEPF refund process. Our expertise ensures that you understand the process efficiently and successfully reclaim your unclaimed amounts.

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Issue of Duplicate Share Certificates- All You Need to Know

Issue of Duplicate Share Certificates- All You Need to Know

28, May 2024

Share certificates are vital in corporate governance, providing evidence of share ownership for shareholders to assert their rights and receive dividends. Yet, when certificates are lost, obtaining duplicates becomes imperative, regulated by stringent company laws and procedural guidelines. The issuance of duplicate share certificates is a crucial component of corporate governance within any company. These certificates act as tangible evidence of share ownership, facilitating shareholders' ability to exercise their rights and receive dividends. However, instances of lost or misplaced certificates can pose challenges for both shareholders and the company alike. In such cases, shareholders must steer a regulated process, governed by the Companies Act, to obtain replacement certificates. This process involves specific procedures aimed at maintaining transparency and the integrity of the share registry.

What is a Share Certificate?

A share certificate is a legally binding document that signifies ownership of shares within a company. It acts as concrete proof of a shareholder's stake in the company, containing essential details such as shareholder identity, share quantity and type, issuance date, and any pertinent restrictions or provisions. These certificates often bear the company's seal and the authentic signatures of authorized personnel. Serving as a cornerstone of corporate governance, share certificates offer shareholders tangible evidence and legal acknowledgment of their investment in the company.

Why Is it Necessary to Issue Duplicate Share Certificates?

Share certificates are essential legal documents confirming share ownership in a company, crucial for corporate governance. Despite their significance, situations may arise where shareholders require duplicate certificates.

Reasons for Requesting a Duplicate Share Certificate

Loss or Misplacement:

Frequently, individuals find themselves in need of a duplicate share certificate due to the loss or misplacement of the original document. Various circumstances, such as relocation, renovation mishaps, or travel incidents, can lead to the inadvertent misplacement of these vital documents. Regardless of the cause, obtaining a duplicate is essential for shareholders to retain their rights and privileges.


Another reason why someone might need a duplicate share certificate is if their original certificate is stolen. Unfortunately, valuable documents like share certificates are susceptible to theft. In such unfortunate events, shareholders must secure a duplicate to prevent fraudulent activities associated with their shares.


Occasionally, share certificates may sustain damage or defacement, rendering them unreadable or invalid. When faced with such situations, shareholders must obtain a duplicate certificate to ensure their continued ability to exercise their shareholder rights.

An Overview of the Procedure of Issuing Duplicate Share Certificates

Initially, shareholders must notify the company about the lost certificate, providing pertinent details for verification. Subsequently, the company conducts an investigation, possibly requiring additional documentation to substantiate the claim. Upon satisfaction of the claim's validity, the company prepares the necessary paperwork for the issuance of a duplicate certificate. This includes drafting a duplicate certificate mirroring the original, signed by authorized personnel and sealed with the company's seal. Shareholders often need to sign a declaration confirming the loss and may be required to pay a fee as per company regulations. Once all requirements are met, the company issues the duplicate certificate, maintaining records of the transaction for transparency and accountability. This process underscores the commitment of companies to uphold governance standards and ensure shareholder trust and confidence.

Initiate Contact with the Registrar of Companies:

Begin by reaching out to the Registrar of Companies, the entity tasked with maintaining records of companies and their shareholders. Requesting a copy of your lost share certificate involves providing personal information along with details pertaining to the relevant company.

Direct Communication with the Company:

Engage directly with the company in which you hold shares, seeking assistance in obtaining a duplicate share certificate. Be prepared to furnish evidence validating your identity and ownership of the shares. Additionally, you may be required to sign an indemnity bond, offering legal protection to the company against potential losses arising from the issuance of the duplicate certificate.

File a Report with Law Enforcement:

In cases of theft, promptly file a report with law enforcement authorities. A police report serves as crucial evidence indicating the theft of your share certificate, aiding in its recovery process. Ensure to notify the company of the theft and provide them with a copy of the filed police report for reference.

Seek Legal Recourse if Necessary:

Should the company fail to cooperate in issuing a duplicate share certificate or if suspicions arise regarding the illegal transfer of the certificate, consider seeking legal intervention. Obtaining a court order may be necessary, substantiated by evidence affirming your rightful ownership of the shares.

Maintain Comprehensive Records:

Proactively keep detailed records of your shares, including pertinent information such as the share certificate number and the number of shares held. This meticulous record-keeping facilitates swift action in recovering lost or stolen share certificates, averting potential complications in the future.

While the procedure that needs to be followed to issue duplicate share certificates poses challenges, it remains feasible with timely and strategic action. Prioritize immediate steps to recover the certificate and uphold meticulous record-keeping practices to mitigate future risks.

Documents Needed to Issue Duplicate Share Certificate

Written Request:

To initiate the process, shareholders must submit a written request to the company, detailing their personal information, contact details, and specifics regarding the lost, stolen, or damaged certificate.

Indemnity Bond:

As per legal requirements, shareholders must furnish an indemnity bond, safeguarding the company against potential losses incurred from issuing the duplicate certificate. This bond typically indemnifies the company against fraud, forgery, or any related fraudulent activities.


Additionally, shareholders may need to provide an affidavit under oath, outlining the circumstances surrounding the loss, theft, or damage of the original certificate. This document may detail efforts made to locate the certificate and prevent its misuse.

Police Report:

In cases of theft, shareholders are often required to provide a police report substantiating their claim for a duplicate certificate. The report should include pertinent details about the theft incident to validate the shareholder's claim.

Identity Proof:

Shareholders must also furnish proof of identity, such as a copy of their passport or driver's license, to verify their identity. This documentation may need to be notarized or certified for validation purposes.

The procedure for issuing duplicate share certificates involves a detailed process, adhering to legal requirements stipulated by the Companies Act. By furnishing requisite documents and following prescribed procedures, shareholders secure a valid duplicate certificate, enabling the continued exercise of their rights. Safeguarding original certificates is paramount to mitigate the need for duplicates. Overall, the procedure upholds shareholder interests and maintains the company's regulatory compliance. For more information, get in touch with our specialized team at Share Samadhan.

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Key Points to Keep in Mind on Unclaimed Dividend Recovery

Key Points to Keep in Mind on Unclaimed Dividend Recovery

28, May 2024

The Investor Education and Protection Fund (IEPF) stands as a bulwark safeguarding the interests of investors within India. This government program helps return forgotten money like unclaimed dividends and matured deposits to the people who own it through the IEPF refund process. For investors holding unclaimed sums with a company, reclaiming refunds from the IEPF involves navigating a structured step-by-step procedure. In this blog, we'll delve into the intricacies of the IEPF refund process, underscore the significance of claiming unclaimed dividends, and elucidate the sequential steps essential for initiating an IEPF claim.

The inception of the Investor Education and Protection Fund (IEPF) traces back to the Ministry of Corporate Affairs (MCA) initiative. Under Section 205C of the Companies Act of 1956, the foundation of the IEPF Fund was laid, setting the stage for its establishment. To administer and regulate the IEPF Fund, the IEPF Authority was instituted under Section 125(5) of the Companies Act, 2013. This governing body was tasked with the oversight and management of the fund, ensuring its efficacy in safeguarding investor interests.

Elements Closely Associated with IEPF Claim

  • Unclaimed dividends and matured deposits find a secure haven within the confines of the IEPF, courtesy of regulations set forth by the Ministry of Corporate Affairs (MCA). These monetary assets, relinquished by companies and other entities, are dutifully transferred to the fund in accordance with stipulated guidelines.
  • Unclaimed dividends and proceeds from share sales eventually end up in the IEPF if left unclaimed for a specific period of more than 7 consecutive years.
  • The IEPF plays a crucial role in protecting investors' interests. It ensures that any unclaimed money goes back to investors instead of staying with companies, promoting fairness in finance.
  • The IEPF Authority, part of the Ministry of Corporate Affairs, oversees the rules for handling unclaimed funds. They manage these funds and make sure that regulations for transferring them are followed, protecting the interests of investors.

Why Do the Shares & Dividends Move to IEPF?

Shares and dividends find their way to the Investor Education and Protection Fund (IEPF) under specific circumstances mandated by the Companies Act of 2013. According to Section 124(5) of the Act, any dividend left unclaimed for 7 consecutive years must be transferred to the IEPF. Similarly, Section 124(6) stipulates that shares for which dividends have not been claimed for 7 or more consecutive years also get transferred to the IEPF.

About IEPF Form-5

Regarding the reclaiming process, investors utilize Form IEPF-5. This form facilitates the refund process for shares and dividends that have been moved to the IEPF. It serves as the official mechanism for the investors’  unclaimed dividends recovery, especially when dividends remain unclaimed over a defined period or when shares are transferred to the IEPF due to a lack of communication from the shareholders.

Facts & Data on IEPF Unclaimed Shares & Investments:

According to a report from Times of India, shares worth between Rs 30,000 crore and Rs 40,000 crore are currently unclaimed and are held by the government. These shares belong to original owners or their heirs who, for various reasons, have not claimed them. In June 2022, the government's Investor Education Fund and Protection Fund (IEPF) held shares valued at just over Rs 13,700 crore from the top 10 most esteemed companies in India. An estimate made three years ago by Jeevantika Consultancy Services showed that the total value of stocks of the BSE’s top 200 most valued companies that the fund had at that time was about Rs 30,000 crore. Approximately 1.5 million shareholders had stocks held by the IEPF. Alternative assessments valued the total shares held by the IEPF from all listed companies at around Rs 40,000 crore. Despite efforts to simplify the process of reclaiming shares entrusted with the IEPF, it is still cumbersome for a shareholder to complete it within the stipulated time. With the case now in the apex court, people working in this field believe the pace will improve and more cases will be resolved.



Recovering shares from the IEPF involves several steps:

1. Start with a consultation between our in-house sales team and the client.

2. Next, our valuation team thoroughly reviews all documents provided by the client.

3. Then, the sales team conducts a feasibility check.

4. Following that, we send a comprehensive proposal detailing fees and the Scope of Work.

5. Once agreed upon, both parties digitally sign the agreement using Aadhar-based authentication.

6. An Operations Executive is then designated to manage all necessary formalities.

7. Finally, any recovered shares are promptly credited to the client's Demat account.

If you find these steps challenging, reach out to Share Samadhan for assistance. We'll assign a dedicated Account Manager to handle the process for you, allowing you to stay at home while they take care of everything.

To file an IEPF claim, you'll need the following documents:

1. Copies of your PAN and Aadhaar, self-attested.

2. A cancelled cheque leaf.

3. A list of your Demat account details verified by both your Depository Participant (DP) and yourself.

4. Self-attestation of the SRN (Service Request Number) recognition.

5. An indemnity bond, witnessed and self-attested by you.

6. A stamped receipt with your self-attestation, witnesses' signatures, and a revenue stamp.

7. A letter from the transfer agent and registrar approved by the nodal officer as proof of entitlement.

8. For ownership proof: original share certificates or a copy of your transaction statement for Demat shares. If you lost your original certificates, include documents submitted for duplicate shares.

9. For foreigners and NRIs: Copy of passport and OCI/PIO card.

10. Any additional documents for name, address, signature change, or duplicate share issuance, as required.


Share Samadhan offers assistance in understanding the complexities of filing an IEPF claim share. With our expert guidance, individuals can sidestep the hassle of gathering and submitting multiple documents themselves. Share Samadhan assigns a dedicated Account Manager to handle all aspects of the claim process, from document preparation to submission, allowing clients to relax in the comfort of their homes while their claim is efficiently processed. Whether it's verifying documents, coordinating with authorities, or ensuring compliance with regulations, Share Samadhan streamlines the entire procedure, providing peace of mind and facilitating a smooth and hassle-free experience for their clients.

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Simplifying The Transmission of Shares & Its Legal Procedures

Simplifying The Transmission of Shares & Its Legal Procedures

28, May 2024

When it comes to having an ownership in company, shareholders are part owners of company. However, there are times when shares need to be transferred due to unexpected circumstances. Share Samadhan, India's Largest Unclaimed Investments Retrieval Advisory is right there regardless of the stage at which you encounter obstacles! This blog is a guide to share recovery, about the process of share transmission and its procedural nuances.

What is the Transmission of Shares?

The process that involves transferring possession of shares from one to another due to the death of the shareholder is known as the transmission of shares. Section 56 of the Companies Act of 2013 says that if someone legally inherits or acquires shares, the company can record this ownership change when they're informed about it.

Now, let's talk about the difference between "transmission" and "transfer" of shares. If you've inherited shares due to someone's passing or received them as a gift, that's transmission. However, if you decide to sell those shares to another individual, that's a transfer. They're both ways of changing who owns the shares, but they happen for different reasons.

You must keep in mind that there is a prominent difference between the share transmission and the transfer of shares.

The Transfer & Transmission of Shares: The Difference

Transfer of Shares: When shares are transferred, it means that one shareholder willingly sells or hands over their shares to another person. In this transaction, the current owner (transferor) passes on the ownership of the shares to a new individual (transferee).

Transmission of Sharers: Transmission of shares takes place according to inheritance laws when a shareholder passes away. Unlike a voluntary transfer, it's not a choice made by the shareholder but is instead dictated by the laws of the country.

The Procedure for the Transmission of Shares

For the transmission of Shares, understanding the process is of utmost importance. For shares valued up to 5 lakhs, you need No Objection Certificates (NOCs) from all legal heirs, confirming their consent to the transmission, along with certificates proving their status as legal heirs or surviving members. When the total worth of shares in a single company goes beyond 5 lakhs, it's necessary to acquire a succession certificate, probate of will, or letter of administration from the courts in favor of the legal heirs.

Probate of Will: Probate of will involves the legal validation of a deceased individual's will. This document details how the person's assets and estate should be distributed following their passing. Through the probate process, a court reviews and approves the authenticity of the will, ensuring its terms are carried out as intended.

Succession Certificate: A succession certificate is necessary when someone passes away without leaving a will, meaning they died intestate. This document allows the holder to handle the deceased's financial affairs, including collecting debts and securities owed to them or payable in their name. In the absence of a will, the succession certificate becomes crucial for heirs to assert their rights to the deceased's assets. Application for a succession certificate can be made in a high court or district court.

LOA (Letter of Administration): A Letter of Administration is a legal paper granted by a competent court, allowing a designated individual (known as the administrator) to manage the estate of a deceased person who didn't leave a valid will, known as intestate. The procedure is regulated by the Indian Succession Act of 1925.

When a deceased individual has a will, the legal proceedings differ, and the court might issue a "Probate" to the executor specified in the will. However, if there's no executor named or if the designated executor cannot or does not want to fulfill their duties, the court may issue Letters of Administration with the will annexed.

Legal Heir Certificates or Surviving Member Certificates: Surviving member certificates or legal heir certificates are provided by appropriate legal bodies to confirm the rightful heirs or successors of someone who has passed away. These documents serve to streamline the transfer of assets, properties, and other entitlements from the deceased individual to their lawful heirs. Legal heir certificates are sought for various purposes such as inheritance, property transfers, insurance and pension claims, employment benefits, closure of bank accounts, legal matters, government programs, settling debts, and liabilities.

When Does Transmission of Shares Occur?

Shares can be transmitted under various circumstances:

1. Death of a shareholder: When a shareholder dies, their shares can be passed on to their legal heirs or nominees.

2. Incapacity of a shareholder: If a shareholder becomes incapacitated due to illness or injury and cannot transfer their shares, these shares can be transferred to their legal heirs or nominees.

3. Insolvency of a shareholder: If a shareholder is declared insolvent, their shares may be transferred to their creditors.

4. Court orders: In certain situations, court orders may mandate the transfer of shares from one individual to another.

Legal Heirs and Nominees

Legal heirs are individuals who inherit the assets of a deceased person in accordance with the laws of succession. If the deceased shareholder did not nominate anyone, their shares will be inherited by their legal heirs, determined based on the applicable inheritance laws.

Nominees, on the other hand, are individuals chosen by the shareholder to receive the shares upon their death. Share nomination is a voluntary process that can be completed by filling out a nomination form provided by the company. The shareholder has the freedom to nominate anyone they desire to receive the shares after their passing.

For the transmission of shares, the necessary documentation includes:

1. Death certificate of the shareholder

2. Succession certificate or probate of will (if the transmission is through succession)

3. Share certificate(s)

4. Transfer deed

5. Nomination form (if the transmission is through nomination)

6. Court orders (if required)


The transmission of shares is a crucial procedure that guarantees the seamless transfer of share ownership between individuals. Adhering to the correct protocol is essential to ensure legal validity and accurate transfer to the rightful legal heirs or nominees. If uncertain about the transmission process, it's recommended to seek guidance from a legal expert of Share Samadhan. The executive will assist you throughout the process.


  1. Can a shareholder nominate more than one person to receive their shares?
  2. Yes, shareholders can nominate multiple individuals to receive their shares in the event of death, providing flexibility in share transmission according to the shareholder's wishes.

  3. What happens if the deceased shareholder does not nominate anyone to receive their shares?
  4. In the absence of a nomination, the shares are inherited by legal heirs as per applicable inheritance laws, ensuring rightful distribution.

  5. What is a succession certificate or probate of will?
  6. A succession certificate or probate of will grants legal heirs authorization for the transfer of assets, including shares, facilitating the legal process of inheritance.

  7. Is it necessary to obtain a succession certificate or probate of will for the transmission of shares?
  8. Yes, legal heirs need a succession certificate or probate to transfer shares if the deceased shareholder didn't nominate anyone, ensuring proper validation of ownership transfer.

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A Guide to Share Recovery from ICICI Lombard through IEPF

A Guide to Share Recovery from ICICI Lombard through IEPF

26, Apr 2024

By looking at the insurance claim scenario in India, one of the towering figures that you will find is ICICI Lombard General Insurance Company. Its remarkable growth trajectory since its inception in 2001 mirroring the dynamism of the industry. Notably, in 2017, ICICI Lombard made history by becoming the first general insurance firm in India to go public through a high-profile IPO, solidifying its position as the largest private sector general insurance firm in the country. However, amidst its memorable journey lie stories of unclaimed shares—cases where shareholders fail to encash dividends, and failed in share recovery, leading to shares being transferred to the 'Investor Education and Protection Fund' or IEPF as per statutory regulations. 

So, how can original ICICI Lombard shareholders or their legal heirs reclaim these lost shares? Let's delve into a detailed and comprehensive procedural guide:

Prerequisites Before Claiming Shares

First, check out the several prerequisites that must be met before people opt for shared recovery services from IEPF.

1. Completed 7 Years in IEPF: The shares must complete the mandatory 7-year period within the IEPF.

2. Legal Clean Slate: The shares in the IEPF claim should be free from disputes or legal encumbrances, ensuring a smooth refund process.

3. Valid PAN Card: A copy of a valid PAN card is mandatory to ascertain the claimant's identity, a crucial step in the verification process.

4. Address Proof: Additional proofs certifying the claimant’s address are required, adding an extra layer of authentication to the claim.

Once the investors meet all these criteria, they can proceed to file their refund requests from the IEPF Authority, initiating the process of reclaiming their rightful shares.

Overview of The Share Refund Claim Steps

How to Find Unclaimed Shares in IEPF?

The process of reclaiming shares transferred to the IEPF Authority involves several key steps, each meticulously designed to ensure transparency and adherence to regulatory standards:

Step 1: Verify Share Transfer to IEPF

The first step entails verifying whether the ICICI Lombard shares meet the eligibility criteria for transfer to the IEPF for share recovery. This involves a thorough examination of dividend announcements and the calculation of the years since the non-receipt of dividends—a critical aspect in determining the validity of the claim.

Step 2: File Claim Refund Form IEPF-5

Once the eligibility is confirmed, investors proceed to fill out the E-form IEPF-5, a formal application for the refund of the IEPF unclaimed dividend. This form requires a plethora of details, including the claimant’s information, ICICI Lombard GI details, and the type of refund claim, ensuring that all necessary information is provided for the authorities' review.

Step 3: Initial Processing & Query Resolution

Upon submission of the refund form, the IEPF officials undertake initial processing, meticulously reviewing the provided information for accuracy and completeness. In some cases, queries may be raised, necessitating additional information or proof from the claimant to facilitate a thorough evaluation of the claim.

Step 4: Submit Signed Indemnity Bond

Before the approval of the claim, investors are required to submit signed indemnity bonds to the IEPF Authority, further reinforcing their commitment to the claim and indemnifying the authorities against potential disputes or claims related to the transferred shares.

Step 5: Final Verification Against Company Records

The IEPF Authority initiates a final verification check with ICICI Lombard, corroborating the investor's claim against the company's records. This exhaustive scrutiny ensures the integrity and validity of the claim, safeguarding against potential fraud or misappropriation.

Step 6: Claim Approval Intimation

Upon successful verification, the investor receives formal approval intimation from the competent IEPF authority for IEPF unclaimed shares, signifying the acceptance of the claim. This notification also guides the subsequent steps to be taken by the investor, ensuring clarity and transparency throughout the process.

Step 7: Share Credit by Company

With the claim approved, the process of share recovery is initiated directly at ICICI Lombard or its RTA end. This involves the identification of the pool account where the unclaimed shares are held and the processing of demat transfer delivery instructions for the credit of the specified number of shares to the investor's demat account.

Step 8: Demat Account Crediting by Depository

After ICICI Lombard initiates the process, the depositories, such as NSDL/CDSL, come into play, facilitating the transfer of shares from the IEPF demat account to the investor's demat account. This step assures the seamless transition of ownership rights and the integration of the refunded shares into the investor's portfolio.

Step 9: Final Statement Reconciliation

Following the demat reflectance of shares, a closure final statement is dispatched by the company RTA to the investor, enclosing details of the shares credited from the IEPF, tax certificates if applicable, and other relevant information. This marks the culmination of the shares refund process, providing investors with a comprehensive transaction summary.

A Glimpse at Great Success Stories of Share Recovery from IEPF

Senior Investor Regains Shares in Minda Industries after 13 Years: This story highlights how a Mumbai-based investor reclaimed shares worth Rs 2 lakhs from Minda Industries after a decade-long hiatus, showcasing the potential for investors to rediscover lost assets through the IEPF route.

NRI Regains Shares in Gujarat NRE Coke via IEPF After Returning to India: This narrative exemplifies how an NRI investor reclaimed shares worth thousands of rupees from Gujarat NRE Coke upon returning to India, underscoring the accessibility and effectiveness of the share’s recovery process for investors across geographical boundaries.


Share Samadhan, a trusted share recovery firm in Delhi is your trusted partner in navigating the complexities of share recovery from the Investor Education and Protection Fund (IEPF). With our expert assistance and personalized guidance, we ensure a seamless process for reclaiming your unclaimed shares and dividends. Trust Share Samadhan to help you unlock the value of your investments and regain control of your financial assets efficiently and effectively.

FAQs on Share Recovery from IEPF

Can a stockbroker find unclaimed shares for a client's shares transferred from a broker account to the Fund?

Yes, a stockbroker can file a claim with IEPF on behalf of a client with proper authorization, KYC documents, and old account statements substantiating the client’s ownership of such shares now being claimed from the Fund.

What is ‘Company verification’ before refund claim approval?

Company verification involves extensive authentication with the company’s records to re-confirm investor credentials and entitlements of unclaimed shares/dividends, ensuring correct claimant credentials before final approval.

Can transmission of shares to legal heir happen directly upon filing IEPF refund?

Share transmission legal heirs require submission of probate or succession certificate to establish valid rights over the shares left behind by deceased original shareholders before valid transmission can occur directly.

What is the next process for receiving intimation from IEPF of claim approval after company verification?

Upon receiving claim approval from IEPF, investors can expect shares to be credited to their Demat account and pending unclaimed dividends to be paid directly into their submitted bank accounts within 1-2 weeks.

Can an NRI investor claim an IEPF refund from abroad? What documents are required?

NRI investors can file IEPF claims with the Central IEPF Authority while residing overseas, requiring similar documentation including PAN proof, scanned KYC documents, overseas address proof, passport copies, and FIRC certificates to establish claims seamlessly.

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